Posts Tagged ‘CUSTOMER SERVICE’

wii

So this is a love story about a event that accord recently. More specifically yesterday “04/07/2015” it involves Customer Service and how THINGS SHOULD BE DONE ALL AROUND!

So I have had my Nintendo Wii “Not Wiiu” for about let’s say.. 8 or 9 years now. The machine runs great! All but once did I have to send it to Nintendo to get it repaired and even at the time that I did send it in.. they REPAIRED IT FOR FREE. So really no big deal on my end.

Now at first my thought was that maybe it was the memory card. I have had that GameCube Memory Card since 2002 so that was more then 10 years ago I figure maybe I needed a new Memory card. I went on amazon and managed to purchase a NEW memory card for fairly cheap. No big deal! I put the memory card in and played Resident Evil Remake and it worked fine. The card saved my data no biggie.. didn’t think anything more of it.

Then I played Mortal Kombat Deception and managed to get all the way to the Second Quest of the Conquest mode and for whatever the reason when it went to load the next Chapter it started the issue again. Only this time the game said it was corrupted and needed to DELETE EVERYTHING off the memory card. Sad to say..it did that.. and I was back to START on ALL GAMES.

So I looked up the phone number for NINTENDO CUSTOMER SUPPORT. The phone call lasted over all perhaps 20 minutes. I spoke to a really nice gentlemen and explained my problem to him. He listened well and was very helpful at trouble shooting the problem. In the end it came down to me sending my Wii in for a repair. Not really a big deal because I sort of knew this was going to happen when I called.

Now here’s the best part! The guy would explain to me that a price would be required “something I also knew would happen”. He started out explaining the price of shipping tax and how much the repair would cost at about 99$. So I questioned him.. “at 99$ couldn’t I just go out and buy a new one?” and he replied.. “Yes you could so I tell you what.. I WILL DROP the price to 75$ is that a better price?” I was like …yea that’s not to bad.. but I think I will just wait it out then because that’s still sort of High for me…HE REPLIED AGAIN..”Ok 75 is too high how about I cut the price of shipping and make it 50$” …

I…WAS…IN…SHOCK… Because not only did he cut the price down to 50$.. but he added a renewed warranty on the machine IF they could repair it.. OR A BRAND NEW MACHINE with all my data transferred for the same price.. SO TO SUM IT ALL UP.. FOR 50$ I GET MY MACHINE SHIPPED AND REPAIRED “OR REPLACED” in just a week and halfs time!

no company I have dealt with in the past has been this giving..”I AM LOOKING AT YOU SONY”.. Hell Sony when I called about my ps3 being yellow lighted.. WANTED 150 BUCKS TO REPAIR IT .. PLUS I HAD TO SHIP IT… SO MORE THEN 200 BUCKS..

Honestly.. I will be shipping my Nintendo this morning.. I already have my shipping information.. and really.. I LOVE HOW AMAZING NINTENDO IS FOR BEING SO COOL WITH A MACHINE I HAVE HAD FOR ABOUT 8 OR 9 YEARS AND WILL PROBABLY CONTINUE TO HAVE FOR ANOTHER 8 OR 9 YEARS…

THIS IS WHY NINTENDO IS THE BEST!!